Sunday 03 March 2024
Sunday 03 March 2024
CBUAE: "FATF" Announcement of UAE Completion of the Requirements is a Testament of Concerted National Efforts to Combat Money Laundering and Terrorism Financing
Press Release
Tuesday 06 February 2024
Tuesday 06 February 2024
CBUAE revokes the licence and registration of Smart and Secure Insurance Agent
Press Release
Monday 05 February 2024
Monday 05 February 2024
CBUAE launches the fifth cohort of the Executive Certificate for Risk-Based Supervision Professionals
Press Release
Wednesday 31 January 2024
Wednesday 31 January 2024
CBUAE Maintains the Base Rate at 5.40%
Press Release
Tuesday 30 January 2024
Tuesday 30 January 2024
CBUAE imposes a financial sanction of AED 1.2 million on an insurance company operating in the UAE
Press Release
Monday 29 January 2024
Monday 29 January 2024
Mansour bin Zayed witnesses UAE Central Bank's Golden Jubilee
Press Release
Tuesday 16 January 2024
Tuesday 16 January 2024
Summary Report - Monetary Banking Developments - November 2023
Press Release
Know Your Rights
The Central Bank of the UAE’s (CBUAE), Consumer Protection Department works each day to uphold the highest levels of customer satisfaction with the many organisations and services under the CBUAE’s supervision.
The Know Your Rights platform is a dedicated digitised service where consumers can share their comments and complaints related to licensed financial institutions (LFI).
Using the Know Your Rights service
Where possible, we advise consumers to attempt to settle any complaint directly with the relevant LFI.
If the matter is not resolved within 30 days, or if you are not satisfied with the outcome, you can access the Know Your Rights service in a number of ways:
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Online portal
Click this link to log in to a digital portal where you can submit your complaint for one of our team members to assist you.
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CBUAE Consumer Happiness Centre
Visit the Centre at the CBUAE Head Office, King Abdullah Bin Abdulaziz Al Saud St, Al Bateen, W34 Abu Dhabi, Monday to Thursday from 9AM to 2:30PM.
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Contact Centre
The option to submit a complaint is offered to People of Determination and/or seniors only.
Call: 800 CBUAE (22823) Monday to Thursday from 9AM to 2:30PM and Friday 9 AM to 11 AM.
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The Central Bank of the UAE Complaints Services
Fundamental concepts of motor vehicle insurance in the UAE "Know your insurance rights"
To read more, please click on the below link
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Last updated on: Monday 26 June 2023
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