Our pledge to you

• We will always keep a respectful and friendly tone. 
• You can communicate directly with our expert colleagues, who will take the time to understand your needs. 
• Your time is valuable. We will respond to every query as quickly as possible. 
• Sharing accurate information with you is one of our highest priorities. 
• You can reach us through the channels that you prefer. 
• We welcome your feedback and are open to partnerships that will help us to develop our services.  

You have a right to access

• All results from our public surveys and polls. 
• Your feedback publicly, after a moderator has checked it against our rules of conduct.   
• Solutions influenced by your feedback. 

Inclusivity of people of determination

Inclusivity is important to the Central Bank of the UAE. Our website includes features designed to help people of determination to access information quickly and easily, including: 

• Text-to-speech 
• Alternative texts 
• Text size 
• Theme colour 
• Colour-blind mode  
• Full website functionality from a keyboard.