H.E. Fatma Aljabri is a distinguished expert in banking, financial regulation, consumer protection, financial crime, and financial inclusion and literacy, bringing over three decades of executive leadership experience across both international and national banking institutions.
Prior to joining the Central Bank of the United Arab Emirates (“the CBUAE”), H.E. Aljabri held senior leadership positions at several prominent commercial and Islamic banks in the UAE, including Citibank, Abu Dhabi Islamic Bank, Dubai Bank, and Ajman Bank.
In July 2018, H.E. Aljabri joined the CBUAE as Head of the Financial Consumer Protection Department, where she led the strategic transformation of the department from a complaints-handling bureau into a fully integrated regulatory function. Under her leadership, the department developed and implemented the Financial Consumer Protection Regulatory Framework in alignment with the legal mandate established under Federal Decree Law No. (14) of 2018.
By the end of 2020, the CBUAE had introduced the new UAE Consumer Protection Regulatory Framework (FCPRF) and accompanying Consumer Protection Regulations, aimed at ensuring the fair treatment and protection of consumers across all financial products, services, and relationships with Licensed Financial Institutions operating within the UAE.
In June 2021, H.E. Aljabri was appointed as Assistant Governor for Financial Crime, Market Conduct and Consumer Protection. In this capacity, she oversees strategic initiatives related to financial integrity, consumer protection, regulatory compliance, and market conduct supervision. She also serves as a member of the National Anti-Money Laundering and Combating the Financing of Terrorism and Proliferation Financing Committee, contributing to the UAE’s national efforts to strengthen the financial crime compliance framework and regulatory resilience.
Among her notable achievements, H.E. Aljabri played a pivotal role in launching the UAE National Financial Inclusion Strategy in November 2025. The strategy represents a landmark national initiative designed to enhance financial inclusion, improve financial literacy, advance financial wellbeing, and expand access to responsible and innovative financial services throughout the UAE. The initiative reflects the UAE’s long-term commitment to building an inclusive, resilient, and financially empowered society aligned with the nation’s sustainable economic and social development objectives.
H.E. Aljabri has further contributed to positioning the UAE as a regional leader in financial inclusion and consumer protection through active collaboration with international and regional organizations. She has championed initiatives promoting financial wellbeing, digital financial inclusion, financial literacy, and consumer confidence within the financial ecosystem.
Additionally, H.E. Aljabri serves as Chairperson of Sanadak, the UAE’s first Financial and Insurance Ombudsman Unit, established to strengthen confidence, transparency, fairness, and accessibility in financial dispute resolution mechanisms across the nation.
Moreover, H.E. Fatma serves as Co-Chair of the University of Cambridge Women’s Regulatory Network and is a member of the Governing Council of the International Financial Consumer Protection Organization (FinCoNet).
H.E. Aljabri holds a bachelor’s degree in Business Science and MBA in International Business Law from Sorbonne University.
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